Salon Policies

Walk-ins are always welcomed, but appointments will ensure that you will not have to wait. Book an appointment with one of our stylists in order to consult your hair needs.

Appointments

If you would like to talk with someone about making an appointment, please leave a message on our voicemail and a team member with get back to you in a timely manner or send us an email.

We do our very best to accommodate late clients, however, we cannot guarantee your appointment. Based on the remaining time left on your appointment and/or your stylist’s availability, your appointment may have to be rescheduled or shortened.

Cancellations

We understand that situations arise in which you cannot make your scheduled appointment. If you should need to cancel or reschedule your appointment, we do require a 24-hour notice for all changes or cancellations. This will enable us to fill that appointment spot with someone from our waiting list. With cancellations or changes made within 24 hours, we are unable to offer that spot to other clients. Clients who do not show-up for their scheduled appointment without calling to cancel, will be considered a No-Show.

Madeline's Hair Salon sends appointment reminder emails and text messages for the convenience of our clients. Unfortunately, technology isn’t always perfect and sometimes our emails and text messages are not received. Clients should not rely solely on our appointment reminder emails and text messages to remember their upcoming appointments. Failure to receive a reminder email or text message does not waive our Cancellation/No Show Policy.

Redos

We guarantee all of our services*. If you are unhappy with your service, we offer complimentary adjustments. In order to receive a complimentary adjustment, you must contact the salon within 7 days from the date of your original service.

Any adjustments after 7 days, will be subject to the full cost of the services provided. Complimentary adjustments will not be offered for changes in hair style or changes in color from what was originally discussed. Complimentary adjustments will not be offered on services performed at home (i.e. home hair color) or services performed at other salons. All adjustments will be performed by the stylist who originally performed the service and all adjustments are subject to stylist/management discretion.

Waiting Area

Our waiting area is cozy and will only accommodate a few people. Please limit the number of people waiting for you during your appointment.

Children

Salons can be an unsafe environment for small children. There are a variety of sharp objects and chemicals in use on a daily basis. For the safety and comfort of all clients, all children must be supervised at all times.

Madeline's Hair Salon | Located in Roswell, GA

880 Holcomb Bridge Rd Ste #130b, Roswell, GA 30076

678-697-0269

Madeline's Hair Salon